Refund policy

Last updated: November 5, 2026

Returns

Our products are made to order. Except where required by applicable consumer law, we do not accept change-of-mind returns or exchanges, including for an incorrectly selected size or color. Please check the product details and size guide before ordering.

How to start a return or report a problem

Contact albamediagroup@protonmail.com with your order number and a description of the issue before sending anything back. We will provide any necessary return instructions. Do not send products to our business address or to a fulfillment facility without authorization.

Damages, defects and incorrect items

Please inspect your order upon delivery. If an item arrives damaged, has a manufacturing or printing defect, or is not the item you ordered, contact us as soon as possible and preferably within 30 calendar days of delivery. Include clear photographs of the item, the issue and the packaging where available so we can investigate with our fulfillment partner. This 30-day reporting request does not limit any longer period or remedy required by law.

For a confirmed manufacturing error or damaged item, we will arrange a replacement at no additional charge or an appropriate refund. You do not need to return a damaged or defective item unless we specifically instruct you to do so. We cover any return shipping required to resolve our error or a confirmed defect.

Cancellations and order changes

Contact us immediately if you need to cancel or change an order. We can cancel an order if it has not been sent to production. Once production or shipping has started, cancellation or changes may not be possible. We cannot guarantee a cancellation window. These limits do not restrict any cancellation right available under applicable law.

Exceptions and statutory rights

Being made to order does not remove your rights for defective, misdescribed or undelivered goods. If your jurisdiction grants a cooling-off period or other mandatory return or cancellation right, we will honor it. For eligible statutory returns, contact us for instructions; items should be returned in the condition required by applicable law. Unless we state otherwise or the law requires otherwise, you are responsible for return shipping for a change-of-mind return accepted under such a right. No restocking fee applies.

Exchanges

We do not offer voluntary size or color exchanges for made-to-order products. This does not affect the remedies above or your statutory rights.

Refunds

We will notify you when a refund is approved and issue it to the original payment method within 10 business days, or sooner if required by law. Your bank or payment provider may need additional time to post it. Contact us if an approved refund has not appeared after a reasonable processing period. If we cancel an order because we cannot fulfill it, we will refund the amount paid for the canceled items and any applicable shipping charges.

Contact

For returns, refunds, cancellations or damaged items, email albamediagroup@protonmail.com.

This policy does not limit any rights under applicable consumer protection law, including rights concerning goods that are defective, not as described, not delivered within a required or agreed timeframe, or otherwise non-compliant.